In the 21st century, companies within the business architecture or enterprise architecture are gaining awareness that all business processes are related. Business Process Management is often referred to as the bridge between IT and business. The approach lends itself perfectly to the practical devising of a suitable way to achieve strategic business goals, without taking the real automation into account. They therefore want to evaluate and optimize these processes from an overarching level. The quality of specific services or products is directly related to the overall work efficiency within the company. All sub-processes must be well connected to this. Business Process Management provides a framework for the continuous review of business processes.
What exactly is Business Process Management?
A Business Process Management (BPM) software is used to clear the vision, evaluate and optimize all structures, processes and workflows within a company. Business processes are analyzed, visualized and possibly also directed from an overarching level via a BPM approach. So, BPM is very holistic, but the details of specific business processes are not lost sight of. Despite the fact that the Netherlands is a leader in the field of BPM, not many suppliers are yet committed to developing supporting software, something that ValueBlue did with his own BlueDolphin tool. However, not all companies need an overarching platform for drawing up existing and ideal business processes. Some companies need software for workflow management, or even manual mapping and evaluation of the processes.
The processes will be mapped out, once using a BPM software tool. The software analyzes the related activities, working methods and company structure. As an example, this could be the workflow for complaint management, the level of knowledge of employees for answering questions or the structure of the customer service. Employees can also enter this information themselves. The processes are visualized using the program.